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Frequently Asked Questions 

Enrollment Policies

  • Emergency information and medical release forms must be completed prior to your child’s attendance.

  • Parents are responsible for reading all newsletters, signs, bulletins, and emails pertaining to our summer program.

  • Parents are responsible for packing their child a lunch each day unless otherwise specified. Please do not send anything that needs to be heated up.

  • Parents are responsible for ensuring that all account information is up-to-date.

How do I pay?

  • Once you have submitted your child's paperwork, you will be e-mailed an invoice. 

  • To secure your child's spot, please pay the invoice as soon as possible. 

  • We accept electronic bank transfers (e-checks). 

  • Summer Camp is run on a first come, first served basis. As we have a waiting list this year, if anyone has not paid for the weeks they have signed up for, their spot will be given to another family. 

Do you offer discounts for Summer Camp?

  • We do not offer any discounts for Summer Camp.

Can I enroll my child 3-year-old who is not potty-trained?

  • Yes, but your child will be in the Toddler Class and the Toddler rate will apply.

What if I am late to pick up my child?

  • A grace period 5 minutes is allowed, after 3:05 pm, a late fee of $15 per hour will apply in the increments of half hour.

  • Center closes at 4:00 pm. 

  • A late fee of $1.00 per minute will be applied after 4:00 p.m.

Are there refunds or credits given for absences? What if I need to change my enrolled dates?

  • NO REFUNDS or make-up days for absences.

  • TWO WEEKS NOTICE must be given for any schedule changes and availability is not guaranteed. Without two weeks’ notice, you are financially responsible for all weeks enrolled.

 NAEYC accredited since 2005

Pillars Academy | 23581 Madero Suite #104 | Mission Viejo, CA 92691 | (949) 951 0442

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